The Real Tale

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Creator:

Paul Downs

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Podcast data

Created By Paul Downs

Podcast Status active

Started 29/07/2020

Latest Episode 27/07/2021

Release Period Episodic

Episodes 9

Partner Reviews 0

Language English

Frequency 529

Average Length 27 minutes and 40 seconds

Country United States

Global Rank TOP 1%

Description

Welcome to The Real Tale! We are on a mission to improve the online retail customer experience. The Real Tale is a mystery shopping report for online retailers that measures the experience across 200 metric points from page speed, through to packaging, the delivery experience and the returns process. In the podcast we chat to industry subject matter experts to discuss and get down to the nitty gritty of what makes a successful online customer experience. If you are interested in learning more about The Real Tale customer experience report just go to https://www.itworks.company/the-real-tale and there you can find more information and some examples of the report. About Paul Downs, your host: Paul is an experienced retail technology expert with over 25 years experience that spans working both in-house and consulting to a range of international retailers. Managing Director, it works 25 years experience in eCommerce and IT Business Transformation expertise Runs own Retail Consulting business International career spanning large UK and AU retailers NRMA, Diageo, General Pants, Lorna Jane, Camilla, Pillow Talk, Dusk, Rebel Sport, BCF, Super Cheap Auto, Oroton, MJ Bale, SHEIKE, Matt Blatt
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Episodes
- #689113 - I don't Ask for Much, Just Loyalty! | #008
  
  3 years ago
  
  #689113 - I don't Ask for Much, Just Loyalty! | #008
- #689114 - Show Me the Money - With Fran Ereira | #007
  
  4 years ago
  
  #689114 - Show Me the Money - With Fran Ereira | #007
- #689115 - Ship Happens! - With Rob Hango-Zada | #006
  
  4 years ago
  
  #689115 - Ship Happens! - With Rob Hango-Zada | #006
- #689116 - Brand Practice! -With Nicola Pickup | #005
  
  4 years ago
  
  #689116 - Brand Practice! -With Nicola Pickup | #005
- #689117 - I Say CX, you Say UX, Let's Call the Whole Thing Off... | #004
  
  4 years ago
  
  #689117 - I Say CX, you Say UX, Let's Call the Whole Thing Off... | #004
Reviews
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The Real Tale

The Real Tale

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Podcast data

Description

Agent Outreach

Episodes

#689113 - I don't Ask for Much, Just Loyalty! | #008

#689113 - I don't Ask for Much, Just Loyalty! | #008

#689114 - Show Me the Money - With Fran Ereira | #007

#689114 - Show Me the Money - With Fran Ereira | #007

#689115 - Ship Happens! - With Rob Hango-Zada | #006

#689115 - Ship Happens! - With Rob Hango-Zada | #006

#689116 - Brand Practice! -With Nicola Pickup | #005

#689116 - Brand Practice! -With Nicola Pickup | #005

#689117 - I Say CX, you Say UX, Let's Call the Whole Thing Off... | #004

#689117 - I Say CX, you Say UX, Let's Call the Whole Thing Off... | #004

Reviews

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