Punk CX with Adrian Swinscoe

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Creator:

Adrian Swinscoe

Business
Management

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Podcast data

Created By Adrian Swinscoe

Podcast Status active

Started 03/11/2019

Latest Episode 24/04/2023

Release Period Episodic

Episodes 454

Partner Reviews 0

Language English

Frequency 213

Average Length 36 minutes and 40 seconds

Country United States

Global Rank TOP 10%

Description

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.

Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.

Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.

Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
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Episodes
- #438867 - Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose
  
  2 years ago
  
  #438867 - Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose
- #438868 - The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate
  
  2 years ago
  
  #438868 - The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate
- #438869 - The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea
  
  2 years ago
  
  #438869 - The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea
- #438870 - As people, we don't need personalization, we need humanization - Interview with Paul Greenberg
  
  2 years ago
  
  #438870 - As people, we don't need personalization, we need humanization - Interview with Paul Greenberg
- #438871 - We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications
  
  2 years ago
  
  #438871 - We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications
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Punk CX with Adrian Swinscoe

Punk CX with Adrian Swinscoe

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Podcast data

Description

Agent Outreach

Episodes

#438867 - Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose

#438867 - Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose

#438868 - The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate

#438868 - The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate

#438869 - The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea

#438869 - The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea

#438870 - As people, we don't need personalization, we need humanization - Interview with Paul Greenberg

#438870 - As people, we don't need personalization, we need humanization - Interview with Paul Greenberg

#438871 - We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications

#438871 - We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications

Reviews

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