Community Talks Ep 1: The History of Community Metrics

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Creator:

John Summers

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Podcast data

Created By John Summers

Podcast Status active

Started 03/07/2020

Latest Episode 31/03/2020

Release Period Episodic

Episodes 1

Partner Reviews 0

Language English

Frequency 0

Average Length 9 minutes and 46 seconds

Country United States

Global Rank TOP 1%

Description

Community metrics have evolved a lot with time but the ROI of your community-building efforts is based on three distinct metrics: community growth, community engagement, and brand loyalty. Traditionally, the role of an online community was to get customer feedback and be reactive to customer problems. But now this role has evolved. These days online communities help businesses generate personalized experience, highlight the pain points of customers, and promote exclusives resources, etc. Here are a few things that we’ll be talking about in this podcast: The rise of community analytics Evolution of branded communities Use cases that led to a new community culture Metrics to evaluate support, partner, educational, and branded communities Aspects that cover distinct community platforms Metrics that matter to analyze community ROI About the Speaker John Summers Senior Manager, Community Practice John Summers is an accomplished, innovative, and goal-oriented professional with an extensive background in leading cutting-edge business transformation initiatives in marketing and community operations. He has repeatedly demonstrated his skills in the development and implementation of key strategies resulting in enhanced efficiency, effectiveness and community growth. He has a knack for providing transformational leadership to cross-functional teams. John is also recognized as a collaborative communicator capable of cultivating key relationships focused on promoting cohesive best practices and program excellence. If you’re looking to improve your online community, our experts can help you with this. To know more about our online community services, visit here.
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Episodes
- #572148 - Community Talks Ep 1: The History of Community Metrics
  
  5 years ago
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Community Talks Ep 1: The History of Community Metrics

Community Talks Ep 1: The History of Community Metrics

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Podcast data

Description

Agent Outreach

Episodes

#572148 - Community Talks Ep 1: The History of Community Metrics

Reviews

Podcasts like this

In Machines We Trust

In Machines We Trust

Data Crunch

Data Crunch

Laravel News Podcast

Laravel News Podcast

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MacroFab Engineering Podcast

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